Facilitator Tool
Net Promoter Score (NPS) Calculator
Quickly calculate NPS from raw survey counts.
Your NPS Score
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Total Responses:
What is NPS?
Net Promoter Score is a widely used metric that measures customer loyalty. It is calculated by asking one question: "On a scale of 0 to 10, how likely are you to recommend our product/service to a friend or colleague?"
- Promoters (9-10): Loyal enthusiasts.
- Passives (7-8): Satisfied but unenthusiastic.
- Detractors (0-6): Unhappy customers.
The score is the percentage of Promoters minus the percentage of Detractors.